Terms of service

Terms of Service-privacy policy by www.iistar-korea.eu 

Who is www.iistar-korea.eu?

We are an independent online shop in Germany, founded in 2016.

We sell and provide only the iStar Korea company products like digital HD receivers and subscriptions ( code ) for the devices.

We guarantee only the iStar products like receivers and subscriptions that ordered directly from our website www.iistar-korea.eu. 

We do not guarantee iStar products from another platform or dealer like Ebay.

Our services are selling iStar devices, iStar subscriptions and customers support online in worldwide.

Privacy policy:

All personal data of customer like addresses, bank account information, Paypal email, credit card information are strictly protected by us and will not used or processed by third person or company. 

Selling and buying: 

We sell our products only on the Website ( iistar-korea.eu or online-tv.codes ).

After you success payment you will receive your goods by e-mail if ordered a subscription code, if device or accessorary we will ship your goods on the same day or next day.

Payment: 

We accept the following payment methods like (credit cards, and bank transfer, sofortüberweisung ).

The purchase confirmation is different between the payment methods.

Guarantee:

Codes: 

All yearly codes that they bought directly from us have a 12 months functionality guarantee to unlock the channels from the iStar- Korea devices.

We do not guarantee the quality of channels in online TV or IPTV because it depended on user internet connection, user internet speed, user internet provider, which is different from area to another and provider to another.

Receivers: 

All the devices that bought from us have a 12 months functionality guarantee, every device has 6 or 12 months free Subscription and could be more if you order extra subscriptions.

Shipment:

Codes: 

Every subscription code will send by e-mail to the registered e-mail which ordered with.

We do not send the subscription code to other e-mail address or by SMS or or other media phone.

Receivers:

Every receiver will be shipped through Insured DHL package to the registered delivery address by the ordering.

You can change the delivery address before you finished with your purchase.

If you write wrong delivery address but you finished your purchase, you have to inform our service center by e-mail quickly as the possible within 1 hour.

The shipment cost for devices please see DHL here

Return device and refund money:

If you received a device that not works, you have the right as customer retour it at 14 days according to German & EU law, if you send it with a same result like you received from us, before you retour the device you have to contact us by e-mail.

We will ask you about your Skype account or some other media to contact you and see the device display through the camera to support and inform you how to works the device if you do not know how to use it.

After the device activated, we can not accept the retour, because we can’t sell it as a new device again to another customer.

After we proved the device that not works like have a problem or not activated, we will refund your money to your account at the same way that you sent the money.

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